Shipping and payment conditions
We typically ship Monday-Friday. All orders are shipped by PostNL. Delivery usually within 24 hours (within Holland and Belgium). For all other countries approximately about 2-7 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code. The Track & Trace code can also be found in your account in the list of orders.
In order to avoid your order being held at a logistical warehouse over the weekend we might decide, depending on the specific situation and weather conditions, not to ship out on Friday but on Monday next instead.
Warm weather warning
If the temperature at your location is over 24ºC, we strongly recommend selecting Warm Weather Shipping (only available with DHL shipping) which will include an ice pack and special insulation packaging (in case your order is eligible for free shipping warm weather packaging is automatically included if needed). Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment. It’s chocolate, and it can melt! The High Five Company will not ship orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders, but it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.
Shipping cost per country (excluding VAT): standard shipping per PostNL
The transit time / delivery time in days is indicated (between brackets) for each destination / country.
|Zone 0||Zone 1||Zone 6|
|Countries||Netherlands (1-2)||All other EU countries:|
Czech Republic (3-5)
United Kingdom (2-6)
|Rest of the world (3-25)|
|Free Shipping Order value||€25||€50||N/A|
|With daily temperatures in our or your region above 24 ºC, we STRONGLY suggest selecting the warm weather shipping option (only available with DHL shipping) for your order at the cart or checkout page. Please see our Shipping Policy for more details.|
Shipping cost per country (excluding VAT): shipping per DHL
Only possible for the countries listed below.
|Zone 0||Zone 1||Zone 2||Zone 3||Zone 4||Zone 5||Zone 6|
|Croatia||Rest of the world|
|Shipping costs||€5,46||€6,88||€13,76||€18,35||€22,94||€27,52||Not available|
|Shipping costs including warm weather packaging (surcharge = €4)||€9,46||€10,88||€17,76||€22,35||€26,94||€31,52||Not available|
|Free Shipping Order value (includes warm weather packaging if necessary)||€50||€50||€100||€125||€125||€125||Not available|
|With daily temperatures in our or your region above 24 ºC, we STRONGLY suggest selecting the warm weather shipping option for your order at the cart or checkout page. Please see our Shipping Policy for more details.|
We offer the following payment methods in our online shop;
- Credit card (Visa, Mastercard, American Express)
- Bancontact / Mister Cash (Belgium)
- Apple Pay
- Klarna Pay Later
- Bank transfer